This clarification text has been prepared by Private Samsun Büyük Anadolu Hospitals, as the data controller, in accordance with the Personal Data Protection Law No. 6698 (“KVKK”), the Regulation on Personal Health Data, the Communiqué on the Procedures and Principles to be Followed in Fulfilling the Disclosure Obligation and the relevant legislation.
HOW IS YOUR PERSONAL DATA PROCESSED?
I. PATIENT REGISTRATION
When you log in as a guest at Private Samsun Büyük Anadolu Hospitals, your following data will be processed by our guest services staff for the purpose of registering to the Hospital Information Management System (“HBYS”): “provided that it is directly related to the establishment or execution of a contract, it is necessary to process the personal data of the parties to the contract” and It is processed based on the legal reason "it is mandatory for the data controller to fulfill its legal obligations":
As a result of these procedures, all our guests are assigned a "Patient Number" and "Protocol Number".
All these data are instantly transferred to the Medula system of the Social Security Institution (“SGK”) via HBYS, where they are processed.
In addition, during the patient registration process, an SMS is sent to the relevant recipients who have registered the patient so that our guests can complete their HIS registration on the system and access the content of the information text whenever they want. The sent SMS content includes 1 disposable confirmation code for our guests who wish to give approval within the scope of KVKK and the Law on the Regulation of Electronic Commerce No. 6563 (“ETK”). If the confirmation codes are reported by our guests to our guest services personnel who carry out the patient registration process, a record is created on the HBYS of the relevant recipient, indicating that the necessary explicit consent and approvals for KVKK and ETK have been given. Explicit consent and approvals given will be valid until withdrawn by exercising the right to reject.
II. HEALTH CARE
Our guests, whose registration process has been completed, request the following data during the provision of the health service and due to the nature of this service, for the legal reason of "carrying out medical diagnosis, treatment and care services" by our health personnel and physicians who are under the obligation of confidentiality, Private Hospitals Law No. 2219 and Article 3359. It will be processed based on the cases clearly stipulated in the Health Services Basic Law no. 663, the Decree Law on the Organization and Duties of the Ministry of Health and its Subsidiaries No. 663, the Private Hospitals Regulation, the Health Practice Communiqué and the Patient Rights Regulation no. 6098, and the Turkish Code of Obligations no. 6098, and HBYS' will be saved to:
Health Data (including, but not limited to, obtained as a result of medical diagnosis, treatment and care services) All these data are kept by the Republic of Turkey. It is instantly transferred to the E-Pulse system affiliated with the Ministry of Health (“Ministry”).
III. PATIENT EXIT
After the medical services of our guests are completed, in order to collect the medical service fee from our guests and issue invoices according to the relevant insurance status and "provided that it is directly related to the establishment or execution of a contract, it is necessary to process the personal data of the parties to the contract" and "it is mandatory for the data controller to fulfill its legal obligation." The following data is processed based on the legal reason:
Bank account information
Credit Card Number
IV. OTHER SERVICES
CALL CENTER AND PUBLIC PLANT
Private Samsun Büyük Anadolu Hospitals call centers, in order to create your appointment requests, answer your information requests and/or receive any other requests, your personal data below: "provided that it is directly related to the establishment or execution of a contract, it is necessary to process the personal data of the parties to the contract" and "the relevant person It is processed based on the legal reason that "data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms":
T.R. Identification number
Phone Call Audio Recording
PATIENT RIGHTS CENTER
If you wish to exercise any of your rights under the Patient Rights Regulation as our guest at any of our hospitals within Private Samsun Büyük Anadolu Hospitals, your following personal data will be processed by our relevant unit based on the legal reason "it is mandatory for the data controller to fulfill its legal obligations" in order to finalize your requests and complaints:
T.R. ID Number
During the patient check-out process and only if the relevant person has the approval within the scope of KVKK and ETK, the customer satisfaction survey to increase the quality of the health services offered and to measure the guest experience is sent via SMS to the mobile phone numbers of our guests registered with HIS. There are questions to measure satisfaction in the guest satisfaction survey that appears when this survey link is opened. The answers given here are automatically transferred to the Patient Rights unit, and the unit will only contact our guests who have approvals within the scope of KVKK and ETK by calling them back. Apart from this process, if the patient registers a complaint on the institutional websites, various social media, or complaint websites, we will contact you so that the complaint can be resolved or responded to.
HOSPITAL CLOSED CIRCUIT (CCTV) CAMERA SYSTEM AND OPERATING ROOM VR CAMERA SYSTEM
At Private Samsun Büyük Anadolu Hospitals, monitoring and recording are carried out with a closed circuit camera system. In this process, physical location security and visual and audio records of all visitors visiting hospitals are ensured for the purpose of ensuring the security of the data controller's operations and creating and tracking visitor records for the legal reason "Data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the relevant person". will be processed automatically based on
In addition, video records of the surgeries performed in the operating rooms of the hospitals within the Private Samsun Büyük Anadolu Hospitals are based on the legal reason "it is mandatory for the data controller to fulfill his legal obligation" within the scope of the Circular dated 14.05.2012 and numbered 2012/23 published by the Ministry in order to ensure the safety of healthcare workers. will be processed.
PARKING AND VALET SERVICES
Private Samsun Büyük Anadolu Hospitals have parking and valet services. If our visitors who visit our hospitals by car want to benefit from these services, vehicle brand/model and license plate data are required for the purpose of ensuring the security of the data controller's operations and creating and tracking visitor records. It will be processed based on the legal reason "to be".
WEBSITES AND MOBILE APPLICATIONS
It is possible to make an e-appointment on the website of Private Samsun Büyük Anadolu Hospitals, which is open to visitors. In order to make an e-appointment via these websites, in the first step, the Hospital in which you want to be examined must be selected, then the department and physician in which you want to be examined must be selected. In the second step, the relevant person must enter his/her name, surname, mobile phone information and e-mail address. Then your appointment request will be received. Received. After the e-appointment, you will be called by our call center and your appointment will be confirmed.
Interested people can also make a video call appointment on their website. The appointment process is the same as e-appointment, and during the video call appointment, your visual and audio data will be transferred through domestic and/or international data processing service providers that have the technical infrastructure to provide end-to-end encrypted platform services for the video consultancy service, only with the express consent of the relevant persons. It is processed by .
On the page titled "E-COMPLAINT" where guest requests and complaints are received on the website, you can send your complaints, suggestions and thanks to our institution with your name and surname, e-mail address and your message, the content of which will be determined by you. This data will be processed in the patient rights center and guest satisfaction processes.
SMS, e-mail, etc., only to our guests who have given their approval within the scope of KVKK and ETK, and limited to information and promotional activities in accordance with the Private Hospitals Regulation. Information and promotions that protect and promote health are provided in the form of commercial electronic messages. Recipients can use their right to reject the message if they do not want to receive it. Approval is valid until the right to reject is exercised.
Visual and audio records such as photographs and/or videos of some of our guests are processed only by obtaining the explicit consent of the relevant persons for the purpose of carrying out promotional activities in our Büyük Anadolu hospitals. Relevant persons may withdraw their explicit consent in this regard at any time they wish.
HOW IS YOUR PERSONAL DATA TRANSFERRED?
Your personal data listed above may be scanned by competent authorities, especially but not limited to the Ministry, Provincial and District Health Directorates, Public Health Centers and other units affiliated to the Ministry.
Laboratories, ambulances, medical devices and health services at home and abroad with which we cooperate for medical diagnosis and treatment, within the scope of our obligation to notify and/or report to authorized institutions and organizations within the scope of Medula, E-Nabız and similar automatic systems established by persons appointed by to the institutions that offer it, to our subsidiaries and/or affiliates and/or group companies through the common HIS used by all our hospitals, to the SSI for patients who are under SSI status, to the insurance company you are a member of if you use your private insurance, to your institution if your billing will be made to the institution you work for, in case you need to be referred. To the relevant health institution, to the relevant health institution abroad if you request a second opinion from a physician abroad, and to the legal representatives you have authorized, for the purpose of providing health services and "protection of public health, preventive medicine, medical diagnosis, execution of treatment and care services, health services and financing" "planning and management" will be transferred based on its legal reason.
SERVICES RECEIVED FROM THIRD PARTIES
Our subcontractors, business partners, the lawyers we work with, consultants, auditors, from whom we receive consultancy, the legal representatives and third parties we authorize, from whom we receive services contractually to carry out our activities, with whom we cooperate, domestic/foreign organizations and other third parties and legal parties. This will be transferred to their representatives only in connection with the service received, in a limited and measured manner, and on the condition that they receive commitments stating that they will take all technical and administrative measures required by KVKK during the service.
COMPLEMENTARY INSURANCE SERVICE
Regarding the private health services offered to guests within the scope of SSI at Büyük Anadolu Hospitals, and within this scope, based on their verbal consent obtained in order to benefit from complementary health insurance, the name, surname and mobile phone number information of the relevant person are processed for the provision of medical diagnosis and treatment. Health data is transferred to the consultant and insurance brokerage company with whom a cooperation agreement has been made, based on the purpose and legal reason for planning and management of health services and financing.
The post-transfer process is carried out personally by the relevant consultant and insurance company.
CALL CENTER SERVICE
Büyük Anadolu Hospitals receives call center and voice traffic services from third parties as a service provider that processes data. Before providing this service, access to the relevant call center is allowed, limited only to the contact information of our guests who have given approval (explicit consent) within the scope of KVKK and ETK.
EDUCATION/TRAINING INSTITUTIONS WITH WHICH WE COOPERATE
In order to carry out educational and research activities in educational institutions in cooperation with our Büyük Anadolu Hospital, "It is mandatory to process data for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the relevant person" and "your personal data may be used for the protection of public health, preventive medicine, medical Your personal data is transferred based on the legal reason "conducting diagnosis, treatment and care services, planning and management of health services and financing".
WHAT ARE YOUR RIGHTS AS A CONCERNED PERSON?
Within the scope of Article 11 of the KVKK, which regulates the rights of the relevant person;
1-Learning whether personal data is processed or not,
2-Requesting information if personal data has been processed,
3-Learning the purpose of processing personal data and whether they are used for their intended purpose,
4-Knowing the third parties to whom personal data is transferred domestically or abroad,
5-Requesting correction of personal data if they are incomplete or incorrectly processed,
6-Requesting deletion or destruction of personal data,
7-Requesting that transactions regarding the correction, deletion or destruction of personal data be notified to third parties to whom personal data has been transferred,
8-Objecting to the emergence of a result against the person by analyzing the processed data exclusively through automatic systems,
9- Requesting compensation for the damage in case of damage due to illegal processing of personal data,
This clarification text was updated on 12.03.2021 and has been made available to interested parties by our Büyük Anadolu Hospital via websites and other methods.